AAILA
Subscriptions and refunds

Refund Policy

This policy explains when a paid AAILA subscription can be cancelled and refunded, how to submit a request and how approved refunds are processed.

Effective and last updated: 23 September 2026

1. Seven-day cancellation and refund window

You may cancel a paid subscription and request a refund only within the first seven (7) calendar days of that paid subscription’s tenure. The seven-day period starts when the paid subscription is activated. A request received after this period is not normally eligible for a refund.

The free trial, where offered, is separate from the paid subscription tenure. Beginning or completing a trial does not extend the refund window after a paid subscription starts.

2. Refund eligibility

A request is eligible for review when:

  • it is submitted by the account holder, paying parent or another person authorised to act for the account;
  • AAILA receives the complete request within seven calendar days after paid activation;
  • the payment can be identified and has not already been refunded, reversed or charged back; and
  • the account has not materially violated the Terms and Conditions or been used fraudulently.

Submitting a request does not itself guarantee approval. We may request payment evidence or reasonable identity/account verification before processing it.

3. How to cancel and request a refund

Send a request through the Contact Us form or the registered user’s support-ticket page. Include:

  • the parent or student account name and registered email;
  • student name or student ID;
  • payment reference, invoice number and payment date;
  • the reason for cancellation; and
  • the words “Subscription cancellation and refund request” in the message.

The request date is the date our system receives a complete submission. Access to paid features may end when cancellation is approved.

4. Refund initiation and processing

Once an eligible refund is approved, AAILA will initiate the refund within seven (7) days. The refund will normally be returned to the original payment method. After initiation, the bank, card network, payment gateway or other provider may take additional time to credit the amount; that external processing period is outside AAILA’s control.

5. Coupon discounts, GST and refundable amount

Refunds are based on the amount actually received for the affected subscription after coupon discounts. Taxes will be refunded or adjusted as required by applicable law and valid tax-document rules. Coupon value is not paid in cash, restored or transferred unless AAILA expressly agrees otherwise. Bank, foreign-exchange or third-party service fees may be non-refundable where they were not received by AAILA.

6. Non-refundable situations and legal rights

Unless applicable law requires otherwise, refunds are not available for requests made after the seven-day window, partially unused periods, failure to use the platform, device or internet problems outside AAILA’s control, duplicate requests already resolved, or accounts suspended for fraud or serious misuse.

If AAILA confirms a duplicate charge or payment made in error, we may correct it outside the standard window. Nothing in this policy limits mandatory consumer rights that cannot legally be waived.

7. Subscription cancellation after seven days

You may ask us to cancel access or prevent future renewal after the refund window, but fees already paid for the current tenure will not normally be refunded. Where recurring automatic payments are introduced, cancellation instructions will be provided before the next charge.

8. Policy updates

We may revise this policy for future purchases. The policy in effect when a subscription was purchased will apply unless a later version provides greater rights or a legal requirement applies.

9. Contact

Submit refund requests through Contact Us or email info@fullmarksystems.online. Keep the confirmation or ticket number for your records.